Searching for electricians, HVAC repair or plumbers “near me”? We asked customers, homeowners, friends and neighbors all across the greater Kansas City area to tell us the most important thing they expect from a plumbing, heating and air conditioning, and electrical repair services and repair company.
The response we got was pretty typical and not a big surprise to us.
They were looking for GREAT SERVICE, FLEXIBLE SCHEDULING, QUALIFIED TECHNICIANS that can get the job done right the first time and most of all, a POSITIVE EXPERIENCE.
Everyone at Bob Hamilton, from our master Kansas City plumbers to our HVAC repair technicians, takes great pride in delivering the highest level of customer service and satisfaction on every plumbing, drain clearing, furnace and air conditioning service we provide. To be acknowledged as one of the best companies and an industry leader by our peers is a very special honor and all of us at Bob Hamilton are proud of the awards and recognition we have received over the years.
This was good news for us because this is the way we do business in Overland Park and all around Kansas City metro. It’s bad news for our competition because service this good is hard to deliver.
Aunt Ann is in her nineties and wants to remain at home for as long as possible. She lives in Shawnee and we live in Lawrence. We come over regularly to help with chores, do errands and chauffeur her to appointments. We make ourselves available at a moment’s notice for emergencies, bu sometimes that is not enough. One of our gifts to her as been the Bob Hamilton Service Parnter Plan. It gives her, and us, great peace of mind knowing that help s just a phone call away. One winter a pipe broke and water was leaking. She called us all upset and we called Bob Hamilton. We drove from Lawrence as fast as we were able. It was so nice to see Bob Hamilton’s service man was already there and fixing the problem. We are so grateful for the quick response. We will always maintain the Service Partner Plan for her. In fact, Bob Hamilton is now serving the Lawrence area and we couldn’t be happier. We have already had an emergency of our own. Our old hot water heater started leaking profusely. We knew it was beyond repair. Thanks to Bob Hamilton, his customer service agent quickly scheduled a service call and we now have a new Rheem hot water heater. We have always been impressed with the quality of service BobhHamilton has provided our family . All the employees are knowledgeable, professional and friendly.
My husband and I just wanted you to know how much we appreciate the entire crew. Andrew in sales was absolutely one of the best salespeople we have met. He was courteous, informative, down to earth and easy to work with. Conversation with him did not feel like a sales pitch. It was like talking to a friend who cared. He went over every detail and explained our options from product to financing. His demeanor de-escalated our stress and made us feel so much at ease with the choices we needed to make. He made the process comfortable for us to make a quick decision and to trust Bob Hamilton’s service with our home. Drew and Turner who installed the furnace and air units were very knowledgeable and experienced with the installation. They were also friendly and helpful in training us to operate our new equipment. It was very apparent they worked well as a team, and they were very thorough in making sure units were installed properly and operable. Most importantly, they cleaned up their area when the job was done. Because of our experience with Andrew, Drew and Turner, we will definitely recommend our family and friends. better call Bob!!!
Bryan & Christal Watson
I wanted my Ring doorbell installed by an electrician. Eric came out and gave me a quote. I told him to go ahead and install it. He installed my new transformer and doorbell in less than an hour. It looks great. Eric was friendly and professional. It’s the reason I called Bob Hamilton, because I wanted someone that delivered great customer service. Thanks
Kyle was very polite and good at explaining which hot water heater I should get, why something needed to ( the gas line was old and not up to code.)
Also, he really knows his work; he quickly saw where the water tank was leaking.
He understood my needs so I could space out the my other pluming work for later. I think he has integrity and a great work ethic ..
Very professional from start to finish. Brian was very courteous and informative when I called to schedule. Follow up call from Dana to let me know truck was on its way. Taylor was more than informative. Completed electrical inspection, explaining every aspect as we proceeded. Made suggestions as to repairs with multiple options. Not pushy at all. Detailed report of results provided for me to review before making decisions. Overall very impressed with the entire team.